Privacy Policy

At Visa Journey Australia, we work with personal and often sensitive information every day. Protecting your privacy is central to how we operate and how we earn your trust. This policy explains what we collect, why we collect it, and how we keep it safe.

1. Our Commitment to Your Privacy

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We take every reasonable step to ensure your information is handled securely, respectfully and transparently.

We may update this policy from time to time. The most current version will always be available on our website.

2. What We Collect

We only collect information that we genuinely need to provide migration services. Depending on your matter, this may include:

• your name, date of birth and contact details

• your address and identification documents

• immigration‑related information

• personal and family details

• education and employment history

• travel history and financial information

Because visa work often requires sensitive information, we may also collect (where required by law or immigration authorities):

• health information

• biometrics

• criminal history information

• ethnicity, race or religion (only where required for visa processing)

• Website and marketing information

• Like most websites, we may also collect:

• IP address and device information

• browser type, operating system and cookies

• pages visited and search terms used to reach our site

• marketing opt‑in data or survey responses

This helps us improve our website and understand how people use it.

3. How We Collect Information

We may collect information:

• directly from you (or your authorised representative) by phone, email, online forms or documents

• from other migration professionals where permitted by law

• from government agencies when required for your matter

• through website analytics, cookies and server logs

• We always aim to collect information in a fair, transparent and lawful way.

4. How We Use Your Information

Your information is used primarily to deliver the migration services you’ve requested. It may also be used to:

• verify your identity

• prepare and lodge visa applications

• communicate with immigration‑related agencies

• manage your file and provide updates

• respond to questions or concerns

• meet our compliance and risk‑management obligations

• improve our services and client experience

• send reminders about visa expiry dates or important deadlines (if relevant)

• We do not sell your personal information.
  

We will only use your information for purposes you would reasonably expect, where required by law, or where you have given us permission.

5. Sharing Information With Third Parties

We may share your information with:

• government departments and visa processing centres

• trusted service providers assisting with document handling, verification or translation

• secure technology providers who support our systems
  

These parties only receive the information necessary to perform their role and are bound by confidentiality obligations.

If your visa matter requires information to be sent overseas (for example, to a foreign government authority), we take reasonable steps to ensure your data remains protected.

6. Storage and Security

Your information may be stored in secure digital systems, paper files or other protected formats. We take reasonable steps to safeguard your information from loss, misuse, unauthorised access or disclosure.

We take all reasonable steps to retain personal information for a period of seven (7) years after the last action on the file for the relevant client. This aligns our policy with Section 56(5) of the Code of Conduct for Registered Migration Agents 2022.

When your information is no longer required, it is securely destroyed or permanently de‑identified in line with the Privacy Act 1988 (Cth).

7. Your Rights

You may request:

• access to the personal information we hold about you

• correction of inaccurate information

• deletion of your information where legally permitted

• withdrawal of consent for optional uses (e.g., marketing)

• We will respond to all requests in accordance with Australian privacy law.

8. Website Features, Cookies & Third‑Party Links

Our website may include:

• social media buttons or widgets (e.g., LinkedIn, Facebook)

• embedded tools or analytics services

• links to external websites

These third‑party services may collect information such as your IP address or browsing behaviour. Their privacy practices are governed by their own policies, not ours.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age. Parents or guardians should supervise the submission of any information by minors.

10. Disclaimer

Information on our website is general in nature and may change without notice. Visa requirements, processing times and government fees can change frequently. We recommend confirming details with the relevant authority before making travel or financial commitments.

11. Contact Us

If you have questions about how we handle your personal information, or if you would like to exercise your privacy rights, you can contact us by:

Email: hello@visajourney.com.au

Phone: +61 406492037