Terms and Conditions

Welcome to Visa Journey Australia. These Terms & Conditions explain how you may use our website and how we provide our services. By accessing https://visajourney.com.au or engaging our services, you agree to these terms.

We aim to keep everything clear, fair and transparent — just as we do with every part of your visa journey.

1. About Us

Visa Journey Australia is a boutique migration consultancy providing guidance, assessments and support for Australian visa matters. Our services are delivered in accordance with the Migration Act 1958 (Cth), the Migration Regulations 1994, and the Code of Conduct for Registered Migration Agents 2022.

2. Website Use

You may use our website for lawful, personal and non‑commercial purposes. You must not:

• copy, reproduce or republish website content

• use our content for commercial purposes without written permission

• attempt to damage, disrupt or misuse the website

• use the website in a way that violates Australian law

All intellectual property on this website — including text, branding, graphics and layout — is owned by Visa Journey Australia unless otherwise stated.

3. Cookies & Analytics

Our website uses cookies and analytics tools to improve your browsing experience and understand how visitors use our site.

Cookies may collect:

• device information

• browser type

• pages visited

• general usage patterns

You may disable optional cookies through your browser settings. Essential cookies that support website functionality cannot be disabled.

4. Information on This Website

Information on our website is general in nature and may change without notice. While we aim to keep content accurate and up to date, migration law and policy change frequently.

Website content:

• is not legal advice

• should not be relied upon for visa decisions

• may not reflect the most recent legislative updates

For personalised guidance, please book a consultation.

5. Third‑Party Links

Our website may contain links to external websites or embedded third‑party tools (such as social media widgets). We are not responsible for:

• the content of external sites

• their privacy practices

• any loss or damage arising from their use

We encourage you to review the privacy and terms of any third‑party site you visit.

6. Client Engagement & Scope of Services

If you engage us for migration services, you will receive a written Service Agreement outlining:

• the scope of work

• professional fees

• government charges (if applicable)

• responsibilities of both parties

Work begins once the agreement is accepted and any required initial payment is received.

We do not guarantee visa outcomes. All visa decisions are made solely by the Department of Home Affairs or other relevant authorities.

7. Your Responsibilities

To provide accurate advice and prepare your application properly, you agree to:

• provide complete, truthful and timely information

• supply documents within requested timeframes

• notify us of any changes to your circumstances

• ensure all information provided to the Department is correct

We are not responsible for delays or negative outcomes caused by incomplete, inaccurate or late information.

8. Our Responsibilities

We will:

• act with professionalism, care and integrity

• provide advice based on current migration law and policy

• keep you informed about your matter

• maintain confidentiality and protect your personal information

• comply with the Code of Conduct for Registered Migration Agents

We will not act in any way that is unlawful, misleading or contrary to your best interests.

9. Fees, Invoices & Refunds

You will receive a clear fee outline before work begins. Professional fees must be paid as agreed in your Service Agreement.

Refunds:

• may be available for work not yet performed

• are not available for work already completed

• do not apply to government fees, medical checks, police clearances or third‑party costs

If invoices remain unpaid, work may pause until payment is received.

10. Limitation of Liability

To the extent permitted by law, Visa Journey Australia is not liable for:

• decisions made by the Department of Home Affairs

• changes to migration law or policy

• delays caused by third parties

• loss of data, loss of opportunity or indirect loss

• outcomes affected by inaccurate or incomplete information provided by you

Our total liability is limited to the amount paid for the relevant service.

11. Comments, Posts & User‑Generated Content

If our website allows comments or user submissions, you are responsible for the content you post. You must not post material that is:

• defamatory, offensive or unlawful

• misleading or harmful

• infringing on another person’s rights

• commercial advertising or spam

We may remove content that breaches these terms.

12. Privacy & Data Protection

Your privacy matters to us. Our full Privacy Policy explains how we collect, use and protect your information.

By using our website or engaging our services, you agree to the terms of our Privacy Policy.

13. Document Retention

We retain client information for seven (7) years after the last action on the file for the relevant client. This aligns our policy with Section 56(5) of the Code of Conduct for Registered Migration Agents 2022.

After this time, information is securely destroyed or permanently de‑identified.

14. Ending Our Services

Either party may end the engagement at any time by providing written notice. You remain responsible for fees for work already completed.

If we end the engagement, we will provide reasonable notice and comply with our professional obligations.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The most current version will always be available on our website.

16. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

17. Contact Us

If you have questions about these Terms & Conditions, you can contact us by:

Email: hello@visajourney.com.au

Phone: +61 406 492 037